Terms & Conditions - True Coffee Company

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Terms & Conditions


True Coffee, LLC. TERMS AND CONDITIONS LAST UPDATED ON September 25, 2017.

These terms of service (“agreement”) are a legal agreement between you (“you”, “your”, or “customer”) and True Coffee, LLC. (“we” or “True Coffee”), the owner and operator of the truecoffeecompany.com website (the “site”). This agreement states the terms and conditions that govern your use of the site and the products sold on it. By accessing and using the site, you are indicating that you accept, and agree to comply with, this agreement. If you do not accept this agreement, you are not permitted to, and you must not, access or use the site or purchase products from, or subscription to, the site. By purchasing any products or services or signing up for a Subscription (as defined below), you represent, acknowledge and agree that you are at least the age of majority in your jurisdiction of residence, or if you are under the age of majority in your jurisdiction of residence, that you are at least 13 years old, and that you are using the Site with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to enter into this Agreement. If you are a parent or legal guardian who is registering on behalf of a minor, you hereby agree to bind said minor to this Agreement and to fully indemnify and hold harmless True Coffee if said minor breaches or disaffirms any term or condition of this Agreement.


1.1 – Changes to the Site. True Coffee may add to, change or remove any part of the Site, including, without limitation, any Content (as defined below) therein, at any time without prior notice to you.

1.2 – Personal Information/Privacy Customers agree to provide accurate, current, and complete information as required for the purchase of the Products and Subscriptions (both as defined below in Section 3.1) and to update that information as soon as possible after any information provided changes. True Coffee reserves the right to block further sales to Customers who provide false, inaccurate or incomplete data. Customer acknowledges that True Coffee uses a third party payment processing service to processing orders and bill fees to your credit card. True Coffee’s Privacy Policy, located at the URL: http://www.truecoffeecompany.com//pages/privacy (the “Privacy Policy”), explains how Customers’ personally identifiable information is collected, used and disclosed. By signing up for Subscription you hereby agree that we may use your personal information in accordance with the terms of the Privacy Policy.

2 –  USE OF SITE, Registration and Account

2.1 – Passwords You may be required to register and create an account by providing your email address and a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for all activities that occur using your email and password. You agree not to share your password, let anyone else access your account or do anything else that might jeopardize the security of your passwords or account. You agree to notify if there is any unauthorized use of your password or account on this Site or if you know of any other breach of security in relation to this Site.

2.2 – Use of Site; Prohibitions Subject to your compliance with this Agreement, True Coffee hereby grants you a limited, personal, revocable, non-transferable, non-sublicensable, and non-exclusive license to access the Site and use the content, information, text, images, graphics, interfaces, audio and video clips and any other materials displayed on the Site (collectively, the “Content”), solely for your personal, non-commercial use. You may not copy, modify, reproduce, publicly display or perform, distribute, create derivate works from or otherwise use the Content except as expressly set forth in this Agreement. You may not remove any copyright or other proprietary notices from any Content. If you breach any term of this Agreement, your authorization to use the Site and Content automatically terminates without notice to you. You hereby represent and warrant that you will not, and will not induce any third party to: (a) attempt to disable or circumvent any security mechanisms used by the Site or Content or otherwise attempt to gain unauthorized access to any portion of the Site or Content or any other systems or networks connected to the Site, or to any server of True Coffee or its third party service providers, by hacking, password “mining”, or any other illegal means; (b) use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm or methodology, or any comparable manual process, to access, acquire, copy, or monitor any portion of the Site or Content; (c) use any device, software or routine to interrupt or interfere with, or attempt to interrupt or interfere with, the proper operation and working of the Site or with any other person’s use of the Site; (d) track or seek to trace, harvest or compile any information on any other person who visits the Site; (e) use the Site or Content for, or in connection with, any illegal purpose, to solicit, facilitate, encourage, condone, or induce any illegal activity, or as otherwise prohibited by this Agreement or applicable laws, rules or regulations; or (f) copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code of any proprietary software used to provide, maintain, or otherwise applicable to the Site or Content.


3.1 – Sales of Products and Subscriptions to End Users Only. If you are interested in purchasing wholesale quantities or in the private branding of our Products, please email us directly atsupport@truecoffeecompany.com for more information. We reserve the right to limit the quantity of Subscriptions purchased per person, per household or per order. The Subscription and all rights and privileges conferred are personal and non-transferable.

3.2 - Subscriptions are offered by True Coffee through the Website are only an offer to conclude a sales contract. The price of a product as shown on the Website does not include any applicable taxes or shipping. The total price of your order will be reflected on our final checkout page. An order receipt shall be sent to the email address you provided during sign up showing the final total price as well. The net price for Products and Subscriptions can be found on True Coffee then-current pricing page located on the Site at: http://truecoffeecompany.com. True Coffee reserves the right to change the prices and fees for Products and Subscriptions at any time, and does not provide price protection or refunds in the event of promotions or price decreases.  

If you choose to enroll in our Paid Subscription Service, you will be automatically billed recurring monthly subscription fees as dictated by the Site. The fees for the Service will be charged to you using the payment method you provided upon ordering the Service. You must provide current, complete and accurate information for your payment method. You must promptly notify the True Coffee via email if the information you provided is no longer accurate. You will be billed monthly on the date the Service ships your order. This will occur at the frequency you select when adding the subscription to your shopping card (weekly, bi-monthly, monthly, etc.) and will also be outlined in your order confirmation. To cancel the recurring subscription, you must notify us via email with your Order Number tosupport@truecoffeecompany.com.We require 15 days notice prior to your next monthly shipping date to cancel the order and avoid being billed for the month. If you can no longer pay for the Service, your remedy is to notify us immediately via email to cancel atsupport@truecoffeecompany.com.

3.3 – Payment Methods: True Coffee accepts the following forms of payment: (i) Credit Card (Visa, MasterCard, Discover, and American Express) and (ii) debit card. You agree to pay all fees charged to your account based on True Coffee’s fees, charges, and any applicable billing terms in effect as shown on the payment page when you check out. As stated previously and for purposes of clarification, the price of a product as shown on the Website is the NET PRICE of the product not including any applicable taxes and shipping. The total price of your order will be reflected on the final checkout page. An order receipt shall be sent to the email address you provided during sign-up showing the final total price of your order as well. You are responsible for paying the amount reflected on the final checkout page. If you do not wish to pay the final amount reflected on the final checkout page you are welcome to cancel the checkout process. Any applicable taxes shall be based on the address that you provide as the shipping address when you register for your order. You authorize True Coffee or the third party payment processing service provider that we engage to charge your credit card for any such taxes and fees. All payments shall be made by credit card in advance prior to shipping the Products. You represent and warrant that you are the cardholder of the credit card used. If your credit card is rejected by the card issuer, if you do not pay on time or if your credit card cannot be charged for any reason, True Coffee reserves the right to either suspend or terminate your account and order. All sales and payments will be in United States Dollars.

IMPORTANT NOTICE TO CONSUMER: True Coffee offers cancel at any time subscriptions. Your Subscription is billed at the frequency you select and may be cancelled at any time by logging on to your account within truecoffeecompany.com. To cancel a Subscription, please login to your account on the Site and select the “Subscription Options” link at the bottom of the page, then follow instructions towards cancellation. All cancellation requests must be received 15 (fifteen) days prior to your next shipment so that we can ensure your order is canceled before being roasted. If you have any problems, please emailsupport@truecoffeecompany.com.

3.4 – Shipping and Product Acceptance.  Items are shipped within 10 business days or sooner depending on when the order is received and where it fits within our roasting cycle and will usually arrive in 2-7 business days once shipped depending on your location.  Shipping dates are estimates only. The risk of loss and title for all Products purchased via the Site pass to the Customer upon delivery of the item to the carrier.

3.5 – Correspondence With Customers. Any and all correspondences sent, issued, expressed, or transmitted by True Coffee or any of its affiliates to You shall strictly be in the English language. Correspondences shall include but not be limited to True Coffee mailing envelopes and/or boxes, postcards, business cards, and any and all other mailings including but not limited to electronic mail.


You hereby acknowledge and agree that True Coffee or its licensors own all legal right, title and interest in and to the Site and Content, including, without limitation, any and all intellectual property and other proprietary rights which subsist in the Site and Content, whether such rights are registered or unregistered, and wherever in the world those rights may exist. True Coffee is a pending trademark of True Coffee, Inc. Other trademarks, names and logos on this Site are the property of their respective owners. Unless otherwise specified in this Agreement, all information and screens appearing on this Site, including Content, site design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of True Coffee. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.


5.1 – Third Party Websites. The Site may provide links to third party Sites that are not owned or controlled by True Coffee, including, without limitation, Facebook, instagram and LinkedIn (“Third Party Sites”). We provide such links solely as a convenience to you. True Coffee does not review, approve, endorse, or make any representations about such Third Party Sites, the companies or persons who own and/or operate them, or any information, software or other products and services made available through such Third Party Sites, or any results that may be obtained from using them. You should exercise common sense and your own judgment, and if you decide to access any Third Party Sites linked to the Site, you do so entirely at your own risk, and you are solely responsible for your activities conducted in connection with such Third Party Sites. Your use of Third Party Sites is subject to the terms of use and privacy policies located on the linked to Third Party Sites which may be different from this Agreement or our Privacy Policy, including, without limitation, such Third Party Sites’ password and account security policies and user-generated content posting and acceptable use policies.

5.2 – Indemnification. You hereby agree to defend, indemnify and hold each of the True Coffee Parties harmless from and against, any and all losses, liabilities, damages, and/or claims (including, without limitation, attorneys’ fees and costs) arising from your breach of this Agreement, or otherwise arising from your (or anyone acting under your password) use or misuse of the Site, Content or Products.

The laws of certain jurisdictions do not allow the exclusion or limitation of legal warranties and the exclusion or limitation of representations made concerning goods or services. If these laws apply to you, some or all of the below exclusions or limitations may not apply to you. The site, content, products and Subscriptions are furnished to you without warranties, representations or conditions, statutory or otherwise, of any kind. True Coffee, on behalf of itself and its affiliates, licensors, suppliers and third party service providers, and each of their respective directors, officers, employees, contractors, agents, successors, and assigns (collectively, the “True Coffee parties”): (a) expressly disclaims all representations, warranties and conditions, whether express, implied or statutory, including, without limitation, the implied warranties of non-infringement, title, merchantability, and fitness for a particular purpose; (b) does not represent or warrant that the site, content, products or Subscriptions will meet your requirements, or that the operation of the site or content will be timely, uninterrupted, stable, or secure; (c) does not represent or warrant that the site, content, products or Subscriptions will be error-free or that any defects will be corrected; (d) does not represent and warrant that the site will be free of viruses or other harmful components; and (e) does not make any representations, warranties, or conditions regarding the use of the use of the site, content or products in terms of their accuracy, reliability, timeliness, completeness, or otherwise. Your use of the site, content, products or Subscriptions is entirely at your own discretion and risk and you assume total responsibility for your use of the site, content, products and Subscriptions. This limitation of remedies is a part of the bargain between you and True Coffee. No oral or written information or advice given by True Coffee or any person on behalf of True Coffee shall create a warranty or condition, or in any way change this exclusion of warranty.


The laws of certain jurisdictions do not allow the exclusion or limitation of liability or of certain damages. If these laws apply to you, some or all of the below exclusions or limitations may not apply to you, and you might have additional rights.

6.1 – in no event shall any True Coffee party be liable to you, or any third party, for any special, indirect, incidental, punitive, exemplary, reliance, or consequential damages of any kind, including, but not limited to, property damage, loss of value of the products or loss of use of the products, whether based on breach of any express or implied warranty or condition, breach of contract or tort (including, without limitation, negligence or strict liability), even if a True Coffee party has been advised of the possibility of such damages. If, notwithstanding the foregoing, a True Coffee party is found to be liable to you or any third party for any damage or loss which arises under or in connection with your use of the site, content, products or Subscriptions, the relevant True Coffee party’s total cumulative liability shall in no event exceed the greater of: (a) the amount you paid True Coffee for the products or Subscription, as applicable; and (b) the sum of one hundred us dollars (us$100).


7.1 – United States. Please read this carefully. It affects your rights. Summary: Most customer concerns can be resolved quickly and to a customer’s satisfaction by writing to our customer service department atsupport@truecoffeecompany.com or True Coffee, 10335 Brockwood Road, Dallas, TX 75238. In the unlikely event that our customer service department is unable to resolve a complaint you may have to your satisfaction (or if we have not been able to resolve a dispute we have with you after attempting to do so informally), we each agree to resolve those disputes arising out of this Agreement (other than those related to True Coffee’s enforcement and protection of its name and intellectual property rights) through binding arbitration or small claims court instead of in courts of general jurisdiction. This includes any claims against other parties relating to services or products provided or billed to you (such as our licensors, suppliers, dealers or third party vendors) whenever you also assert claims against us in the same proceeding. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. The arbitrator must follow this Agreement and can award the same damages and relief that a court can award.

We each also agree that this Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law apply (despite the choice of law provision in Section below). Any arbitration under this agreement will take place on an individual basis; class arbitrations and class actions are not permitted. Neither you nor True Coffee has the right to act as a class representative or class representative or participate as a member of a class of claimants with respect to any claim. All disputes relating in any way, directly or indirectly, to True Coffee for breach of contract, breach of fiduciary duty, negligence, personal injury, intentional torts or other tort will be arbitrated according to the rules of the American Arbitration Association (AAA) in Dallas, Texas, including any dispute about the scope of this arbitration agreement, and including all questions about the types of disputes that are subject to this arbitration agreement, all of which you agree will be decided by the arbitrators, whose decision will be final and binding on you. Any issue concerning the extent to which a dispute is subject to arbitration, or concerning the applicability, interpretation or enforceability of this Agreement, including any contention that all or part of this agreement is invalid or unenforceable, shall be governed by the Federal Arbitration Act and resolved by the arbitrators. You acknowledge and agree that, in any arbitration proceeding, no depositions will be taken, and all other forms of discovery of facts will be limited to those things that the arbitrators determine, in their sole discretion, to be necessary. Further, in any arbitration proceeding, (i) there shall be no award of punitive, exemplary, incidental or consequential or other special damages, (ii) all damages claims and awards will be governed by the provisions of the Texas Civil Code, and (iii) the parties will conduct the arbitration confidentially and expeditiously and will pay their own costs and expenses of arbitration, including their own attorneys’ fees. If you are unable to afford the AAA fee, you agree to notify all persons against whom you have an arbitrable claim and give such persons the opportunity individually and as a group to pay such fee. The proceeding and the decision shall be kept confidential by the parties.

7.2 – Choice of Law. This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state of Texas, without regard to its conflicts of laws rules. Arbitration or court proceedings must be in Dallas County, Texas. If any provision of the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded from this Agreement.


8.1 – Electronic Communications. Whenever you visit our Site or send emails to us, you are communicating with us electronically. For that reason, you also consent to receive communications from us electronically regarding administrative or account information. You may cancel your account either by logging into your account or by emailing a request tosupport@truecoffeecompany.com. We will communicate with you by email (if you have provided your email address to us), by posting notices on our Site or by such other means as we may determine from time-to-time. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law. 


True Coffee may issue a warning, temporarily suspend, indefinitely suspend or terminate any Customer’s right to use or access all or any part of the Site including any account thereon or Subscription thereto, without notice, for any reason in True Coffee’s sole discretion, including without limitation breach of this agreement and/or violation of the Terms of Service, True Coffee’s belief that such access would violate any applicable law, rule or regulation or would be harmful to the interests of, or potentially cause financial loss or legal liability to True Coffee or another user of the Site. This Agreement and the Privacy Policy constitute the entire agreement between you and True Coffee regarding its subject matter. True Coffee will not be responsible for failures to fulfill any of its obligations due to causes beyond its control. The failure of True Coffee to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any part of this Agreement is held invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permissible so as to maintain the intent of this Agreement, and the other parts will remain in full force and effect. The parties shall at all times and for all purposes be deemed to be independent contractors and neither party nor its agents may bind the other party. The parties acknowledge and agree that this Agreement and all related documents shall be drawn up in the English language. This Agreement shall not be interpreted or construed to confer any rights or remedies on any third parties, except that each indemnified True Coffee Party shall be a third party beneficiary hereunder. True Coffee may assign or transfer its rights, or delegate any performance, under this Agreement to a third party in its sole discretion. Customer may not assign or otherwise transfer its rights, or delegate its performance, under this Agreement to any third party without in each and every case, True Coffee’s express prior written consent. All terms which by their nature are intended to survive any termination of this Agreement, or any termination of your use of the Site, Content, Products or Subscriptions shall survive such termination.